Note: Please test/troubleshoot all client issues before forwarding to us. Check the Community Forums and you can submit a case via the by clicking the create case button in lower left hand of the page.
Please make sure when e-mailing us about an issue that you include as much of the following as possible when reporting an issue:
- Client’s domain name/AID, the issue you are experiencing
- The behavior you are expecting
- Any links to pages currently experiencing the issue
- Screenshots of the issue
- Steps to recreate
- Any examples that will help us understand the issue fully
The following is a 12 point list for troubleshooting common IDX Broker issues. Not all possible issues can be covered here, but this list covers common issues reported and asked about.
Agent is not showing on the assigned agent drop down:
Go into the IDX Dashboard and Edit the agent to look at his permissions: http://support.idxbroker.com/customer/portal/articles/1917551-agent-permissions?b_id=10433
(Make sure Display on Assigned Agent Menu is selected.)
When editing saved links please edit the link by hand. Try to remove any advanced field names or option values originally specified when the saved link was created.
MLS settings and Changing labels not applied:
If you change a label using the MLS settings section and you don’t see it applied on the details page, then please double check that area by searching the field name and make sure you changed for each property type as you can’t only change once and have it applied to all.
Images Are Small On Results Pages And Widgets
Go to Preferences –> Global Preferences –> Results –> Turn off thumbnails for results pages