Troubleshooting
Resolving issues and getting support.
Lessons
Troubleshooting
Note: Please test/troubleshoot all client issues before forwarding to us. You can submit a case by clicking the create case button in lower right hand of the page. Please make sure when e-mailing us about an issue that you include as much of the following as possible when reporting an issue: Client’s domain name/AID, the […]
301 redirects for IDX Pages if domain changes
PreviewWe do not automatically add 301 redirects on our end when a domain name changes but you do have the ability to do this yourself by following the instructions below: In this scenario we are going to be changing our site from demo.idxbroker.com to demo.idxdevelopers.com . 1. Delete your existing CNAME record. 2. Add a […]
Edit Link By Hand
PreviewFor many of the IDX Broker tools, there is an option to Edit Link By Hand. This allows for a more granular editing of search criteria and an opportunity to change the results of your search. IDX Broker uses URL strings to pass variables concerning your property searches. These can be hidden in widgets or saved […]
Custom Fonts
PreviewIn most modern browsers, custom fonts can not be loaded across different domains due to licensing and security issues. It means that we might need to make some changes to the Wrapper to make those fonts work on the IDX pages. Please read this KB article to familiarize yourself with custom fonts and suggest client to try […]
IMPress for IDX Broker
WordPress consumes several API methods to build source urls as well as gather data to be used in the omni bar search widget. Because of the lack of WordPress environmental control, it isn’t always possible to fully troubleshoot plugin or theme conflicts. Hosting environment is also an uncontrollable factor. The IMPress for IDX Broker plugin […]